Option 1: Delete in the app
- Open Shardfall Pets. Your pet will fly home to its Nest.
- Tap the Settings (gear) icon in the Nest.
- Tap Account.
- Tap Delete account.
- Read the summary of what will be deleted, then tap Delete forever to confirm.
Your account is deleted straight away, and you'll be signed out on every device.
Option 2: Ask us by email
If you no longer have the app installed or can't sign in, email privacy@cyberitgaming.com with the subject “Delete my Shardfall Pets account”. To help us find your account, please include:
- your Player ID (shown in the app under Settings > Account), if you have it; and
- the email address or Google account you used to sign in.
We may ask you to confirm that the account is yours. We'll complete your request within 30 days and email you once it's done.
What gets deleted
- Your account profile (display name, email and sign-in identifiers).
- Your pets, their progress, evolutions, outfits, items and Shard Cache rewards.
- Mini-game scores, friends and Playdate history.
- Support conversations linked to your account.
What we keep, and for how long
- Backups: deleted data is removed from live systems within 30 days and is purged from backups within 90 days.
- Purchase records: if you made in-app purchases, we keep the transaction records required by tax and accounting law (generally five years in South Africa).
- Aggregated statistics that can no longer identify you (for example, “how many pets evolved today”).
Good to know
- Uninstalling the app does not delete your account. Use one of the options above.
- Deleting your account can't be undone, and your pets and items can't be restored afterwards.
- Deleting your account doesn't cancel Google Play subscriptions or issue refunds. Manage those in the Google Play Store.
- Want us to delete only some of your data, like your waitlist email? Email privacy@cyberitgaming.com and tell us what you'd like removed.
For more about how we handle your information, read our privacy policy.